Shipping & Returns Policy

Shipping Information

Skyline Systemworks ships eligible orders within the United States and Canada.

Gaming PC systems include free standard shipping within the United States unless otherwise stated at checkout.

Shipping charges for professional workstations, servers, specialized systems, and other oversized or high-value orders may vary based on system size, weight, value, destination, packaging requirements, and selected shipping method.

Shipping and fulfillment times may vary depending on system configuration, order volume, component availability, and other factors affecting production.

Some products, including apparel or merchandise, may be fulfilled and shipped separately by third-party partners.

Free U.S. Shipping

Skyline Systemworks gaming PC systems qualify for free standard shipping within the United States unless otherwise stated.

Free shipping does not necessarily apply to professional workstations, servers, specialized systems, freight shipments, expedited shipping, or other orders requiring special handling.

Expedited shipping options may be available for an additional charge.

International Shipping

At this time, Skyline Systemworks ships only within the United States and Canada.

Orders shipped to Canada may be subject to additional shipping charges, customs duties, taxes, brokerage fees, or other import-related charges. Unless otherwise stated, these charges are the responsibility of the customer.

Custom System Orders

Skyline Systemworks gaming PCs, custom workstations, servers, and other custom systems are built or configured specifically for each customer based on the selected configuration or provided requirements.

Because these systems are built to order, custom system orders are not eligible for return or cancellation once assembly has begun, except where required by applicable law or where the system arrives damaged or contains a covered hardware defect.

If you need to cancel or modify a custom system order, please contact us as soon as possible after placing the order. We will make reasonable efforts to accommodate changes before component allocation or assembly begins.

Systems that arrive damaged or experience a covered hardware defect will be handled according to the applicable warranty and repair policy.

Order Cancellation Policy

Orders may be cancelled for a full refund before component allocation, procurement, or system assembly begins.

Once parts have been ordered, allocated, or assembly has begun, an order may no longer be eligible for cancellation.

If Skyline Systemworks agrees to a cancellation after components have been procured or allocated, a cancellation fee may apply to recover non-refundable component costs, supplier fees, payment-processing costs, or labor already performed.

Customers requesting an order modification or cancellation should contact Skyline Systemworks as soon as possible.

Return Policy

Eligible non-custom products may be returned within fourteen (14) days of delivery, subject to the requirements below.

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or an incorrect item was shipped.

Returned products must meet all applicable conditions:

• Items must be new, unused, and in substantially the same condition in which they were received.

• Items must be returned in their original packaging.

• All included accessories, documentation, components, and other materials must be returned.

• A valid Return Merchandise Authorization (RMA) must be obtained before the item is shipped back.

Products that do not meet these requirements may be refused or may not qualify for a full refund or store credit.

Custom-built systems are subject to the Custom System Orders policy above and are not covered by the general return provision once assembly has begun.

Return Merchandise Authorization (RMA)

Before returning a product or sending a system to Skyline Systemworks for warranty service, you must obtain a Return Merchandise Authorization (RMA).

To request an RMA, contact:

info@skylinesystemworks.com

Once the RMA is approved, Skyline Systemworks will provide return instructions and the applicable shipping address.

Packages returned without an approved RMA may be refused or returned to the sender.

Refund Processing

Once an eligible returned item is received, Skyline Systemworks will inspect the product before issuing a refund.

Please allow up to seven (7) business days after receipt of the returned item for inspection and processing.

You will be notified by email once the return has been processed.

Refund timing after processing may vary depending on the payment method or financial institution.

Restocking Fees

Restocking fees may apply to eligible returns:

Orders over $500 and up to $1,000: $100 restocking fee
Orders over $1,000: $200 restocking fee

Original shipping charges, expedited shipping charges, handling fees, rush service fees, and other non-refundable service charges are not refundable unless otherwise required by law.

Non-Returnable Items

The following products are not eligible for return:

• Custom-built gaming PCs, workstations, servers, or other custom systems once assembly has begun

• Special-order products or components

• Opened software or activated software licenses

• Clearance or final-sale items

• Used, modified, damaged, or altered hardware

• Products otherwise identified as non-returnable at the time of purchase

Damaged or Defective Items

If an order arrives visibly damaged, incorrect, or defective, please contact Skyline Systemworks as soon as possible.

We may request photographs, packaging information, diagnostic information, or other documentation needed to evaluate shipping damage or a hardware issue.

Approved damaged or defective products will be handled according to the applicable warranty, repair, replacement, or shipping claim process.