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Warranty

Last Updated: March 11, 2026

Standard Return Policy (14 Days)

  1. Eligible non-custom products may be returned within fourteen (14) days of delivery, subject to the terms of our Shipping & Returns Policy.

  2. Refunds are issued to the original payment method used for the purchase.

  3. Original shipping, handling, expedited shipping, rush service fees, and applicable restocking fees are non-refundable unless otherwise required by law.

  4. Returns apply only to the original purchaser listed on the order.

  5. All accessories, documentation, components, and other included items must be returned with the product. Missing items may reduce the amount refunded.

  6. Custom-built gaming PCs, workstations, servers, special-order products, opened software, and other items identified as non-returnable are not eligible for return once assembly or procurement has begun.

  7. All returns require an approved Return Merchandise Authorization (RMA).

  8. For complete return requirements, exclusions, and RMA instructions, please review our Shipping & Returns Policy.

Extended Warranty

2 Year Parts & Labor Coverage

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Eligible Skyline Systemworks systems may be purchased with optional extended warranty coverage providing up to two (2) years of parts and labor protection for covered hardware failures occurring during normal use.

During the applicable coverage period, Skyline Systemworks will diagnose covered hardware issues and, at our discretion, repair or replace defective covered components without additional charges for covered parts or labor.

 

Coverage Includes

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  • Hardware failures resulting from defects in covered components during normal use

  • Replacement or repair of covered defective components

  • Labor required to diagnose and perform covered repairs

  • Support and troubleshooting related to covered hardware issues

Warranty Limitation

The following are not covered:

  • Accidental damage

  • Liquid damage

  • Cosmetic damage that does not affect system operation

  • Damage caused by misuse, abuse, neglect, or improper handling

  • Damage caused by unauthorized modification or improper installation

  • Damage caused by third-party hardware when the failure is attributable to that hardware or its installation

  • Damage caused by electrical surges, improper power sources, environmental conditions, or other external causes

  • Data loss, software issues, malware, operating-system corruption, or customer-installed software

  • Normal wear and tear

  • Monitors, external peripherals, accessories, or other items unless specifically identified as covered

  • Consumable items or components that naturally degrade through normal use, where applicable

 

Modifications and Upgrades

Customer upgrades or third-party repairs do not automatically void the entire warranty.

However, damage or failure caused by an improperly installed component, modification, repair, or third-party hardware is not covered.

That wording is important. The FTC has specifically warned companies against warranty terms that broadly void coverage simply because customers use third-party parts or repair services.

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Warranty Service

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To request warranty service, contact:

info@skylinesystemworks.com

Please include your name, order number, system information, and a description of the issue.

Skyline Systemworks may request diagnostic information, photographs, troubleshooting steps, or other information necessary to evaluate the claim.

If the system must be returned for service, an approved Return Merchandise Authorization (RMA) must be obtained before shipment.

 

Shipping Damage

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Damage discovered upon delivery should be reported to Skyline Systemworks as soon as possible.

Shipping damage may be handled through repair, replacement, or a carrier claim depending on the circumstances. Customers may be asked to retain the original packaging and provide photographs or other documentation necessary to process the claim.

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